Contact support
Lectura de 3 min
Need to reach a human? Three channels — pick the one that matches the issue.
Three channels
1 · Email (most direct)
- Write any time
- Usually replies within 24 hours
- Best for: technical issues, billing, privacy / legal questions
2 · In-app Issue Tracker
- Best for: bug reports, feature requests
- Publicly trackable — other users see it and can upvote
- Typically a few business days for a response
3 · Discord
- Chat with other users + the Slima team
- Best for: casual discussion, talking with other writers, finding answers to others' questions
- Real-time but no guarantee of immediate response (community-based)
How to pick
| Issue type | Use |
|---|---|
| Technical bug | Issue Tracker |
| Billing / subscription | |
| Urgent (data loss, can't sign in) | Email + Discord, both |
| Want to discuss with other users | Discord |
| Privacy / legal | |
| Feature request | Issue Tracker |
Company info
Full company information and legal address: Terms of Service.
Related
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