도움말 및 개인정보

Your data & privacy

• 01

  Where your data lives

  Slima's four storage layers: cloud DB, object storage (cover / media), frontend IndexedDB, desktop local files.

• 02

  Who can see your content

  Slima employees / AI vendors / BYOK behavior / share-link recipients — the full content-visibility matrix.

• 03

  AI training policy

  Slima's promise: your work is never used for AI training. The mechanism + exceptions (e.g. opt-in when reporting bugs).

AI issues

• 01

  AI slow or stuck

  Diagnose + handle slow / stuck AI Coach: cancel-retry, change model, try BYOK, check network.

• 02

  AI quota exhausted

  Pre-AI-op AiGateModal: "insufficient credits" — four paths: upgrade, buy Pack, BYOK, wait for refresh.

Editor & sync issues

• 01

  Editor and sync issues

  Editor frozen / can't type / sync error / red status bar — diagnostic list.

• 02

  Recover lost text

  Feeling like your work vanished: 4-layer recovery SOP. Local snapshot → auto-version → manual version → export backup.

Desktop / PWA install

• 01

  Desktop / PWA install or update failures

  Electron desktop install fails / PWA can't add to home / update stuck — common causes + fixes.

Report & contact

• 01

  Report a bug or suggest a feature

  Use in-app Issue Tracker (→ slima.ai/changelog). Provide: steps, expected, actual, browser / OS.

• 02

  Contact support

  Slima support channels: in-app Issue Tracker, Email, Discord. Response times.

Glossary

• 01

  Glossary (zh-TW / en)

  Bilingual glossary of every Slima term: Snapshot, Persona, Credit, BYOK, etc.

Account deletion & export

• 01

  Account deletion + data export (cross-link)

  Cross-links to §2.9 (export data), §2.10 (delete account), §6.4.3 (revoke authorized apps).

Deprecated features

• 01

  Deprecated features

  Branch (merged into version history), AI Agent 5 modes (merged into AI Coach), Garden / Sanctum (renamed to Works / Archive). Why removed + what now.