Help Center

Plans & billing

Subscription, upgrade, invoices, BYOK

01

Plans overview

Slima's 4 plans and who they're for — no prices / quotas (see /plans). This article: the shape of each tier.
02

Start a free Pro trial

How a Pro trial starts, what it gets you, what happens when it ends (no specific days — see /plans).
03

Subscribe / upgrade / downgrade

How to upgrade from Free / Starter to Pro / Team; how to downgrade; when each takes effect. Via Stripe Checkout / Customer Portal.
04

Manage subscription via Stripe Customer Portal

Account → Subscription → "Stripe Portal" opens the Stripe Customer Portal — change plan / payment method / see history / download invoices.
05

Credits and quota concepts

Slima measures AI ops in credits. Each month has a quota; you can buy Packs. The UI surfaces "total balance", "pre-op estimate", "used" in a few fixed places.
06

Where to see your balance

Balance is visible in four places: Activity Bar tooltip / Account → Credits / report card / pre-AI-op dialog.
07

Report Pack purchase

Used up this month's credits but want more readings → buy a Report Pack. One-time, doesn't expire, doesn't change your subscription.
08

Invoices and receipts

Every subscription / Pack invoice / receipt is in the Stripe Customer Portal. You can set company name / VAT number at Stripe Checkout time.
09

Cancel and refund policy

How to cancel, when it takes effect, refund conditions. Detailed policy text lives in Slima's Terms.