i
For: technical issues, subscriptions, partnerships
The most direct route — written, traceable. Usually a reply within 24 hours.
[email protected]
Contact
A human reads every message.
Questions, feedback, partnership ideas — pick whichever channel suits you. We're a small team, and we take each one seriously.
— 01 · Three doors
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For: usage discussion, writing community
Discord
Hang out with other writers. The team is in there too — ask anything.
Join the Discord serveriii
For: product updates, writing ideas
Threads / Instagram
We post product updates, share craft notes, and reshare interesting writing conversations.
— 02 · Response rhythm
Usually under 24 hours. Weekends are slower.
We're a Taiwan-based team, working in GMT+8. Email replies typically land within 24 business hours. Technical issues that need an engineer take a bit longer, but we'll send an initial acknowledgment so you know it was received.
Urgent? Add [Urgent] to the subject — we have oncall watching.